Aftermarket Services
We offer various Services to keep your Systems productive and modern.
Service all the way – a global presence
We strive to be the world leader in customer satisfaction. Whether your robot is a legacy model or still under warranty, our dedicated service department will address your needs in a professional and timely manner.
Services
If something unexpected occurs, our after-sales service goes into action instantly, anywhere in the world.
Our hotline, always there for you, wherever you are… How can we help you?
At our two production sites, we boast a team of skilled programmers and experts ready to deliver high-quality online support. Strategically located on two different continents, with one based in Europe and the other in North America. With nearly 24-hour availability, our global support ensures that assistance is accessible at any time, providing efficient and reliable solutions to meet your needs.
At Muller, we acknowledge the distinct service needs of each customer. We provide adaptable packages, empowering you to customize our services to align with your specific requirements. Your designated Muller account representative stands ready to guide you in selecting the perfect custom service package, ensuring that your system consistently maintains a leading edge in technology.
At Muller, we recognize that systems may evolve over the lifespan of their products, potentially requiring optimization. Our commitment is to assist you by offering services dedicated to optimizing your system, ensuring not only its reliability but also maximizing its efficiency. Count on us to deliver a tailored solution for your evolving needs.
Our dedicated team of experts, ready to provide top-notch virtual support. Utilizing standard screen sharing platforms, we guide your technicians towards best practices, ensuring efficient and reliable assistance.
Our dedicated team of experts, ready to provide top-notch virtual support. Utilizing standard screen sharing platforms, we guide your technicians towards best practices, ensuring efficient and reliable assistance.
Our knowledge becomes yours. Take advantage of our team’s unmatched expertise gained over years of innovative research in the field of thin-wall rigid packaging and automation. At Muller, we recognize the importance of empowering each customer to maintain the reliability and efficiency of their equipment. With our team of technical experts, we offer at MULLER or directly on site or remote training sessions. These sessions are designed to equip our customers with the maximum knowledge and tools needed to proactively care for their equipment, ensuring optimal performance and longevity.
Given that our equipment is recognized for its robustness and longevity, at MULLER Technology, we have chosen to support our customers through the entire lifespan of our products. We provide refurbishment, electronic updates, obsolescence bypass, new technology updates and more. All to ensure that by choosing MULLER, you will experience nothing less than what you would expect from a leader.
Benefiting from our dual expert technician teams situated in Europe and North America, we guarantee prompt and high-quality installations of our systems. Additionally, we offer relocation services to support customers undergoing plant layout changes or moving to new buildings. Muller Technology is here to assist you in effortlessly navigating through these exciting projects.
Your Contact Person for Aftermarket
Switzerland
Frédéric Bürcher
frederic.burcher@muller-technology.comUSA
Josh Coons
josh.coons@muller-technology.com